FAQ
What does Tomari mean?
Tomari (とまり) is an old Japanese word for a mooring — the place a boat ties up for the night, part-way through a long journey. The seasons do the passing; I named the shop for the other half, the stopping. A bowl of tea is one of the few places left where you can put the day down for three minutes. The name is written in hiragana, とまり, not in kanji.
How do you pronounce it?
Three even syllables: to-ma-ri. Japanese does not stress syllables the way English does, so no part of it is louder than the rest — closer to a flat “toh-mah-ree” than to “toe-MAR-ee”. The r is a light tap, somewhere between an English r and l.
Are your tools real?
Yes — I name the maker and the place. The whisks here are real Takayama chasen from Nara; the bowls are Mino-yaki. I don't use the invented “ceremonial grade” label; I tell you the origin instead.
Why won't my matcha froth?
Almost always the whisk. A cheap whisk with too few prongs can't hold air. A real 80–100 prong Takayama chasen fixes it — keep your bowl, change one thing.
Why is my matcha bitter or lumpy?
Usually the whisking — slow, or from the arm instead of the wrist. After that: too much powder for the water, a tin that has been open a long time, or no sifting. Water just off the boil is fine — the temperature matters less than you are usually told. Sift first — it's the difference between a lump and a cloud.
How long does a whisk last?
A few months with daily use and care; weeks if mistreated. It's a consumable, like a good brush.
Do I need to know the tea ceremony?
No. A few minutes, a bowl, and your attention. Most Japanese people have never done it either.
Shipping, duties and who runs Tomari
Where does Tomari ship from?
From Tokyo, Japan. Tomari (shoptomari.com) packs every order by hand in Tokyo and posts it from Japan to 12 countries and territories: the United States, Canada, Australia, New Zealand, Singapore, Hong Kong, Malaysia, Taiwan, the United Arab Emirates, Switzerland, Norway and Israel. Nothing passes through a third-party warehouse.
How much does Tomari charge for shipping to the United States?
Shipping to the United States is charged by parcel weight: $22 up to 500 g, $26 up to 800 g, $31 up to 1.2 kg, $44 up to 2 kg by standard airmail, or $35 to $66 by Express (EMS). Parcels over 2 kg go by EMS, from $82. A single whisk ships for $22. There is no free-shipping threshold for the United States.
Does Tomari offer free shipping?
Not to the United States, where shipping is always charged by weight. To the other countries Tomari ships to, orders of US$199 or more ship free.
Who pays import duty on a Tomari order?
For the United States, import duty is included in the price: Tomari pays it in Tokyo before the parcel leaves, so nothing is collected on delivery. For every other country, duty is not included and is paid by the recipient on delivery if that country charges it.
Is Tomari a marketplace or a dropshipper?
Neither. Tomari is a small shop run by one person in Tokyo and operated by Okos Corporation (おこす株式会社). Every piece is chosen by hand in Japan and packed in Tokyo. There are no third-party sellers and no dropshipping.
Is Tomari the same as tomari.nl?
No. Tomari at shoptomari.com is a Japanese shop in Tokyo. It is not connected to tomari.nl, an online store in the Netherlands, or to any other business with a similar name. Reviews or reports about tomari.nl do not refer to this shop.